Terms and Conditions
Last Updated: October 23, 2026
Scope of These Terms
These Terms and Conditions apply to purchases made through Zelqoria.com, an online retail store operated by Hubei Qianjin Culture Media Co., Ltd.
By submitting an order through the website, you acknowledge and agree that your purchase is subject to these Terms and any other policies referenced or made available on the store, subject to applicable consumer protection laws.
Product Information
We make reasonable efforts to present product descriptions, images, colors, fragrances, ingredients, sizes, availability, pricing, and related information accurately.
Our products primarily include bath bombs and related bathing and personal care essentials designed to enhance everyday bathing experiences.
However, product appearance, color, fragrance intensity, and other characteristics may vary due to screen settings, lighting, manufacturing variations, individual preferences, or other factors outside our reasonable control.
Customers should review the applicable product descriptions, ingredient information, usage instructions, and safety recommendations before using purchased products.
We reserve the right to correct errors, update product information, revise availability, adjust pricing, or cancel an affected order when reasonably necessary, including where information on the website is inaccurate, incomplete, or outdated, subject to applicable law.
Product Use and Safety
Zelqoria bath bombs are intended for external bathing use only.
Customers should follow the usage instructions and safety information provided on the product packaging or product page.
Please observe the following general precautions:
Do not ingest bath bombs or related bathing products.
Avoid direct contact with the eyes.
Keep products out of reach of young children and pets.
Review ingredient information before use, particularly if you have known sensitivities or allergies.
Discontinue use if irritation, discomfort, or an unexpected reaction occurs.
Store bath bombs in a cool, dry place away from excessive moisture and direct sunlight.
Use products only for their intended purposes.
Individual experiences may vary depending on personal preferences, skin sensitivity, product formulation, and usage conditions.
Our bath bombs are cosmetic bathing products and are not intended to diagnose, treat, cure, or prevent medical conditions.
Nothing in this section limits any statutory rights relating to product safety, defective goods, or other legally protected consumer interests.
Orders and Acceptance
After an order is submitted, you may receive an order confirmation. Such confirmation acknowledges that we have received your order, but it does not necessarily constitute final acceptance of the order.
We reserve the right to refuse, limit, or cancel any order where reasonably necessary, including but not limited to circumstances involving suspected fraud, payment failure, inventory limitations, pricing or product information errors, unauthorized resale activity, or legal or regulatory restrictions.
If an order is canceled after payment has been charged, an appropriate refund will be issued to the original payment method or another method permitted by applicable payment procedures and law.
Prices, Taxes, and Payment
Product prices, available payment methods, applicable taxes, shipping charges, discounts, and order totals are displayed during the checkout process before purchase is completed.
By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that the information you provide is accurate and complete.
Any additional charges imposed independently by financial institutions, such as foreign transaction fees or currency conversion fees, may be subject to the terms of the applicable payment provider.
For additional information, please review our Payment & Security page.
Shipping, Returns, Cancellations, and Refunds
Shipping, delivery, returns, cancellations, exchanges, and refunds are governed by the applicable policies posted on our website, as well as any rights or requirements provided under applicable law.
Customers are encouraged to review our Shipping Policy and Return & Refund Policy before completing a purchase.
Eligible return requests may be submitted within 30 days after confirmed delivery, subject to the conditions described in our Return & Refund Policy and applicable consumer protection laws.
For hygiene and product-integrity reasons, used or opened bath products may be excluded from certain preference-based returns where legally permitted.
These restrictions do not affect customers' statutory rights regarding defective, damaged, incorrect, or nonconforming products.
If an order arrives damaged, broken, incomplete, or incorrect, customers should contact our support team promptly for assistance.
Promotions and Offers
Promotions, discounts, coupon codes, limited-time offers, and other special offers may be subject to additional eligibility requirements, time limits, product exclusions, usage restrictions, or other conditions.
We reserve the right to modify, suspend, or discontinue any promotion or offer as permitted by applicable law.
Unless expressly stated otherwise, promotional discounts may not be combined with other offers or applied retroactively to previously completed orders.
Personal Use and Prohibited Activity
Products offered through our store are intended for lawful personal use unless otherwise expressly agreed by us in writing.
Unauthorized resale, fraudulent purchasing, abuse of promotions, misuse of store systems, interference with checkout processes, or any other unlawful or improper activity is prohibited.
Customers should use purchased products in accordance with applicable product instructions and safety guidelines.
Nothing in this section limits customers' statutory rights regarding defective or nonconforming products.
Limitation of Liability
To the fullest extent permitted by applicable law, Zelqoria and Hubei Qianjin Culture Media Co., Ltd. shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, product, transaction, or use of the store.
Nothing in these Terms is intended to exclude, limit, or modify any rights, remedies, warranties, or liabilities that cannot lawfully be excluded or limited under applicable consumer protection or other applicable laws.
This includes mandatory legal rights relating to defective products, product safety, consumer remedies, or other protected interests.
Governing Law
These Terms and Conditions are governed by the laws of the People's Republic of China, to the extent permitted by applicable law, as Hubei Qianjin Culture Media Co., Ltd. is registered in China.
However, this choice of law does not deprive consumers of any mandatory protections or rights provided by the laws of their country or region of residence where such protections apply.
Nothing in these Terms limits any consumer's right to seek remedies before competent courts or authorities where such rights cannot lawfully be restricted.
Changes to These Terms
We may update or revise these Terms and Conditions from time to time to reflect changes in our business operations, product offerings, website functionality, applicable laws, or other relevant circumstances.
The revised version will be posted on our website with an updated effective date.
Any changes will apply prospectively unless otherwise stated or required by applicable law.
The version of these Terms posted at the time an order is placed generally governs that transaction, unless applicable law requires otherwise.
Contact Us
If you have questions regarding these Terms and Conditions, purchases, orders, payments, product information, or other store-related matters, please contact us:
Brand: Zelqoria
Website: https://zelqoria.com
Legal Entity: Hubei Qianjin Culture Media Co., Ltd.
Registered Business Address: Room 01, 6th Floor, Guowei Building, No. 516 Luoyu Road, Zhuodaoquan Subdistrict, Hongshan District, Wuhan, Hubei Province, China.
Email: service@zelqoria.com
Customer Support: We aim to respond to all customer inquiries within 1–2 business days.
Zelqoria is operated by Hubei Qianjin Culture Media Co., Ltd.