Privacy Policy
Last Updated: October 23, 2026
Overview
This Privacy Policy explains how Zelqoria, operated by Hubei Qianjin Culture Media Co., Ltd., collects, uses, shares, and protects personal information when you visit Zelqoria.com, place an order, contact us, or otherwise interact with our online store and services.
We are committed to handling personal information responsibly and providing transparency about our data practices.
Where consent is required under applicable privacy laws, we will seek that consent separately.
Information We Collect
Depending on how you interact with our store, we may collect the following categories of personal information:
Contact Information: Name, email address, telephone number, billing address, and shipping address.
Account Information: Account details, login credentials, and preferences when you create or use a customer account.
Order and Transaction Information: Products purchased, order history, transaction details, payment status, and shipping information.
Customer Support Information: Messages, inquiries, complaints, feedback, and communications submitted to our customer support team.
Device and Browser Information: IP address, browser type, device identifiers, operating system, and website interaction information.
Approximate Location Information: General geographic information derived from IP addresses or other permitted sources.
Cookies and Similar Technologies: Information collected through cookies, pixels, and related technologies, subject to applicable privacy requirements.
Payment card information is generally processed by our payment service providers. Such providers handle payment information according to their applicable security and privacy practices.
How We Use Information
We may use personal information for the following purposes:
Process payments, confirm purchases, and fulfill customer orders.
Arrange shipping, delivery, returns, refunds, and exchanges.
Provide customer support and respond to product or order inquiries.
Maintain and improve our website, products, and customer experience.
Detect, investigate, and prevent fraud, unauthorized transactions, and security incidents.
Understand website performance, customer interactions, and shopping preferences.
Personalize website content and shopping experiences where legally permitted.
Send promotional communications where permitted by law and applicable marketing preferences.
Measure advertising effectiveness and support marketing activities where allowed.
Comply with legal obligations and protect our legitimate business interests.
Where required by applicable law, we process personal information based on an appropriate legal basis, such as contractual necessity, compliance with legal obligations, legitimate interests, or consent.
How We Share Information
We may share personal information with third parties when reasonably necessary to operate our online store, complete transactions, and provide customer services.
These parties may include:
Shopify: Our e-commerce platform and related service providers.
Payment Processors: Third-party providers that process payments and assist with transaction security.
Shipping and Fulfillment Partners: Logistics providers responsible for preparing, transporting, and delivering customer orders.
Technology Service Providers: Hosting, security, customer support, and website functionality providers.
Analytics and Marketing Providers: Partners that help us understand website usage, measure advertising performance, and manage marketing activities, subject to applicable privacy requirements.
Professional Advisors: Legal, accounting, auditing, and other professional advisors where necessary.
Government or Regulatory Authorities: Where disclosure is required by applicable law or lawful legal process.
We may also disclose information in connection with a merger, acquisition, financing, corporate restructuring, or sale of business assets, subject to applicable legal requirements.
Certain disclosures to advertising or analytics providers may be considered a "sale," "sharing," or targeted advertising under applicable privacy laws, even where no monetary payment is exchanged.
Cookies and Similar Technologies
Our website may use cookies, tracking pixels, and similar technologies to operate essential functions, remember preferences, understand website activity, improve performance, and support advertising or measurement where permitted.
These technologies may include:
Essential Cookies: Necessary for shopping cart functionality, checkout, website security, and other core features.
Functional Cookies: Help remember visitor preferences and improve usability.
Analytics Cookies: Help us understand website traffic and customer interactions.
Advertising Cookies: May support personalized advertising, advertising attribution, and campaign measurement where legally permitted.
Where required by applicable law, we will obtain consent before placing or accessing non-essential cookies or similar technologies.
You may be able to manage certain preferences through cookie controls available on our website, where implemented, or through your browser settings.
You may also review our Your Privacy Choices page for additional information about privacy preferences and applicable advertising opt-out rights.
Disabling certain cookies may affect some website features or functionality.
Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
These purposes may include processing transactions, maintaining legally required business records, providing customer support, preventing fraud, resolving disputes, and complying with applicable laws.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of internet transmission, electronic processing, or data storage can be guaranteed to be completely secure.
Your Rights and Choices
Depending on your country, state, or region of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
Right to Access: Request access to personal information maintained about you.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to Deletion: Request deletion of eligible personal information, subject to applicable exceptions.
Right to Data Portability: Request a copy of certain information in a portable format where legally required.
Right to Restrict Processing: Request restrictions on certain processing activities where applicable.
Right to Object: Object to certain processing activities where permitted by law.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.
Right to Opt Out: Request to opt out of certain targeted advertising, profiling, or activities classified as the sale or sharing of personal information under applicable law.
You may unsubscribe from promotional emails by using the unsubscribe link included in those communications.
To exercise applicable privacy rights, please contact us at service@zelqoria.com.
We may request reasonable information to verify your identity before processing certain requests.
We will respond within the timeframes required by applicable law.
Additional information about available privacy controls is provided on our Your Privacy Choices page.
Children's Privacy
Our online store is intended for a general audience and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If we become aware that personal information has been collected from a child without legally required authorization, we will take appropriate steps to delete or otherwise address that information as required by law.
Parents or legal guardians who believe that a child has provided personal information to us may contact service@zelqoria.com.
International Processing
Zelqoria is operated by Hubei Qianjin Culture Media Co., Ltd., a company registered in China.
Personal information may be transferred to, stored in, or processed in countries other than your country or region of residence.
These locations may include countries where our e-commerce platform, payment processors, shipping partners, and other service providers operate.
Data protection laws in those countries may differ from the laws applicable in your jurisdiction.
Where required by applicable law, we will use appropriate safeguards or legally recognized transfer mechanisms for international transfers of personal information.
Third-Party Services and Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
These third parties may have their own privacy policies and data-processing practices.
We encourage customers to review the relevant privacy policies before providing personal information to third-party services.
We are not responsible for independent third-party privacy practices except to the extent required by applicable law.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, privacy practices, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
Contact Us
If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:
Brand: Zelqoria
Website: https://zelqoria.com
Legal Entity: Hubei Qianjin Culture Media Co., Ltd.
Registered Business Address: Room 01, 6th Floor, Guowei Building, No. 516 Luoyu Road, Zhuodaoquan Subdistrict, Hongshan District, Wuhan, Hubei Province, China.
Email: service@zelqoria.com
Customer Support: We aim to respond to general customer inquiries within 1–2 business days. Privacy rights requests will be handled within the timeframes required by applicable law.
Zelqoria is operated by Hubei Qianjin Culture Media Co., Ltd.