Shipping Policy

Last Updated: October 23, 2026

Order Processing

Orders are generally prepared and processed on business days. Order processing time is separate from carrier transit time and may vary depending on product availability, order verification, peak sales periods, holidays, unusual order volume, or other operational circumstances.

Business days generally exclude weekends and public holidays applicable to our fulfillment operations.

Once an order has been processed and dispatched, shipping confirmation and available tracking details will be provided to the email address used at checkout.

Shipping Methods, Costs, and Delivery Estimates

Available shipping methods, applicable shipping charges, and estimated delivery ranges are displayed at checkout when shipping options are supported for the selected destination.

Shipping costs may vary depending on the delivery destination, selected shipping method, order contents, and applicable promotions.

Any delivery timeframe shown at checkout or provided in connection with an order is an estimate unless expressly identified as guaranteed.

We will make reasonable efforts to fulfill and deliver orders within the applicable timeframe, subject to any mandatory rights and remedies provided by consumer protection laws.

Tracking Information

When tracking information is available, a shipping confirmation will be sent to the email address provided at checkout.

Tracking information may take time to update after a shipping label is created. Some carriers may provide limited tracking scans or only update tracking at certain delivery milestones.

If tracking information is not immediately available or appears inactive, please allow time for the carrier to update its tracking system.

If you require additional assistance, please contact our customer support team at service@zelqoria.com.

Delivery Delays

Delivery may be affected by carrier operations, customs review, weather conditions, transportation disruptions, holidays, remote delivery destinations, or other events outside our reasonable control.

We will provide available information when possible and make reasonable efforts to assist customers experiencing significant delivery delays.

Carrier transit times may vary after dispatch, and estimated delivery dates are not guaranteed unless expressly stated otherwise.

Nothing in this section limits any mandatory consumer rights or remedies relating to delayed or undelivered orders.

Customer-Provided Delivery Information

Customers are responsible for providing complete, accurate, and deliverable shipping information at checkout.

Please verify your shipping address, recipient name, telephone number, and other relevant delivery details before submitting your order.

If you notice that your delivery information needs to be corrected, please contact us immediately.

We cannot guarantee that changes can be made after order processing or shipment preparation has begun.

If a package is returned, delayed, misdelivered, or requires reshipment due to incomplete or inaccurate information provided by the customer, reasonable reshipment costs may apply, subject to applicable law.

International Orders

Where international shipping is offered, customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply.

Unless otherwise stated at checkout or required by applicable law, such charges are the responsibility of the recipient and are not controlled by Zelqoria.

Customs procedures and import regulations vary by destination and may affect delivery times.

Customers are encouraged to review applicable import requirements before placing an international order.

Any taxes, duties, or import charges collected by Zelqoria at checkout will be disclosed where applicable.

Lost, Stolen, or Delivered Packages

If tracking shows an unusual delay or a package cannot be located, please contact us so we can review the available carrier information.

If tracking indicates that a package has been delivered, customers should first check the delivery area, mailbox, building reception, household members, neighbors, and the carrier where appropriate before contacting us.

Resolution of lost, stolen, delayed, or delivered package issues depends on the specific circumstances of the shipment, applicable carrier procedures, and relevant consumer protection laws.

Where an order has not been properly delivered, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

Damaged or Broken Bath Bombs During Shipping

We understand that bath bombs are delicate products that may be susceptible to cracking, crumbling, moisture exposure, or other physical damage during transportation.

If your order arrives damaged, broken, defective, or with compromised packaging, please contact us promptly at service@zelqoria.com.

To help us review the issue, please provide:

Your order number.

A description of the damage or issue.

Clear photographs of the affected bath bombs.

Photographs of the original packaging and shipping label, where available.

Our customer support team will review the information and provide appropriate next steps.

Where a shipping-related damage claim is validated, we will provide an appropriate remedy, which may include a replacement, refund, or another resolution in accordance with applicable law and our Return & Refund Policy.

For safety and product-quality reasons, please do not use bath bombs that arrive with compromised packaging or appear contaminated or otherwise unsuitable for use.

Product Handling and Storage After Delivery

Bath bombs may be sensitive to moisture, humidity, excessive heat, and improper storage conditions.

After receiving your order, we recommend storing bath bombs in a cool, dry place away from direct sunlight, excessive moisture, and heat.

Keep products in their original packaging or another suitable dry container until ready for use.

Please follow any product-specific storage and handling instructions provided on the packaging.

If you notice that a product has been significantly damaged or compromised upon delivery, please contact our customer support team before using it.

Split Shipments

Items included in the same order may be shipped separately depending on product availability, packaging requirements, or fulfillment arrangements.

In such cases, packages may arrive at different times and may be assigned separate tracking numbers.

Where available, tracking information will be provided for each shipment.

Contact Us

If you have questions regarding order processing, shipping methods, delivery estimates, tracking information, damaged products, or delivery-related issues, please contact us:

Brand: Zelqoria

Website: https://zelqoria.com

Legal Entity: Hubei Qianjin Culture Media Co., Ltd.

Registered Business Address: Room 01, 6th Floor, Guowei Building, No. 516 Luoyu Road, Zhuodaoquan Subdistrict, Hongshan District, Wuhan, Hubei Province, China.

Email: service@zelqoria.com

Customer Support: We aim to respond to all customer inquiries within 1–2 business days.

Zelqoria is operated by Hubei Qianjin Culture Media Co., Ltd.