Return Policy
Last Updated: October 23, 2026
Return Window
Customers may request a return within 30 days after confirmed delivery of the order.
Before returning any item, customers must contact us so that we can review the request, determine eligibility, and provide the appropriate return instructions.
All return requests are subject to the conditions outlined in this policy and applicable consumer protection laws.
Return Eligibility
Unless an item was received defective, damaged, incorrect, or otherwise eligible under applicable law, returned merchandise must be unused, unopened, unaltered, and in its original condition.
For bath bombs and other personal care products, items must remain in their original packaging and must not have been used, exposed to water, or otherwise compromised.
All included accessories, product documentation, and original packaging must be returned with the item, where applicable.
Proof of purchase is required for return requests.
These conditions do not limit statutory rights relating to defective, damaged, incorrect, or nonconforming products.
Non-Returnable Items
Certain products may be excluded from preference-based returns for health, safety, personalization, hygiene, or product-integrity reasons, where permitted by applicable law.
Non-returnable items may include:
Personalized or customized products.
Bath bombs that have been used, dissolved, or exposed to water.
Opened hygiene-sensitive products where a legally valid return exclusion applies.
Products damaged through improper handling, storage, or misuse after delivery.
Gift cards, where applicable.
Products clearly identified as final sale or non-returnable before purchase, where legally permitted.
Any applicable exclusions will be disclosed on the relevant product page or otherwise communicated in accordance with applicable law.
These exclusions do not affect customers' statutory rights regarding defective, damaged, incorrect, or nonconforming products.
Damaged, Defective, Incorrect, or Incomplete Orders
Customers should inspect their orders promptly after delivery.
Bath bombs may be fragile and susceptible to cracking, crumbling, or other physical damage during transportation.
If your order arrives damaged, broken, defective, incorrect, or incomplete, please contact us as soon as possible.
To help us review the matter, please provide:
Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the original packaging and shipping label, where available.
We will review the submitted information and, where the claim is validated, provide an appropriate remedy, which may include a replacement, refund, or another resolution in accordance with applicable law and our store policies.
Customers should not use bath products that arrive with damaged packaging or appear unsuitable for use.
Return Process
To request a return, please contact our customer support team at service@zelqoria.com within the applicable return window.
Please include your order number, the email address used at checkout, the item you wish to return, and the reason for your request.
Our customer support team will review your request and provide the appropriate return instructions and return shipping address.
Please contact us before sending any item back.
Our registered business address is not necessarily our return processing facility. Please do not send returns to the registered business address unless specifically instructed by our customer support team.
Returns sent without following the provided instructions may experience processing delays, subject to applicable consumer protection laws.
Return Shipping
Customers are generally responsible for return shipping costs for preference-based returns, including returns due to a change of mind, incorrect product selection, or other reasons not caused by an error on our part.
If Zelqoria confirms that an item was defective, damaged, or sent incorrectly, we will provide an appropriate remedy and return or resolution instructions.
Where required by applicable law, we will cover reasonable return shipping costs associated with qualifying defective, damaged, or incorrect products.
Original shipping charges are not refundable unless required by applicable law or expressly stated otherwise.
We recommend using a trackable shipping method for returns when appropriate.
Refunds
Approved refunds will generally be issued to the original payment method after the eligible returned item has been received and inspected.
Where applicable law requires a different refund timeline or process, we will comply with those requirements.
Refund processing times may vary depending on the payment provider, card issuer, or financial institution involved.
Where permitted and clearly applicable, we may deduct amounts for missing items, excessive use, damage, alteration, or loss in value of returned merchandise.
Any deductions will be assessed in accordance with applicable consumer protection laws.
Nothing in this policy limits a customer's statutory rights to a refund or other appropriate remedy where required by law.
Exchanges
Exchange availability depends on current product availability and inventory levels.
If you would like to exchange a bath bomb for a different fragrance, color, or product variation, please contact our customer support team to confirm whether an exchange is available.
In some cases, the fastest option may be to return an eligible item and place a new order after the return request has been approved.
Damaged, defective, or incorrect products will be handled in accordance with applicable consumer protection laws and our store policies.
Order Cancellations
Cancellation requests must be submitted as promptly as possible after an order is placed.
We will make reasonable efforts to assist with cancellation requests before fulfillment begins.
However, we cannot guarantee that an order can be canceled once order processing, fulfillment, shipment preparation, or dispatch has begun.
If an order has already shipped, customers may request a return after delivery in accordance with this policy and applicable legal rights.
Contact Us
If you have questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us:
Brand: Zelqoria
Website: https://zelqoria.com
Legal Entity: Hubei Qianjin Culture Media Co., Ltd.
Registered Business Address: Room 01, 6th Floor, Guowei Building, No. 516 Luoyu Road, Zhuodaoquan Subdistrict, Hongshan District, Wuhan, Hubei Province, China.
Email: service@zelqoria.com
Customer Support: We aim to respond to all customer inquiries within 1–2 business days.
Zelqoria is operated by Hubei Qianjin Culture Media Co., Ltd.